Insight · Governance · Governance record
The Responsible Use of The AI
Dylan Trollope · Chief Technology Officer
Executive summary
Artificial intelligence presents an enticing corporate proposition: the wholesale delegation of cognitive friction to automated systems. PBI views this trend with disciplined alarm. While contemporary models can produce the syntax of executive certainty at negligible marginal cost, the group has observed that the speed at which synthetic conviction is generated rarely corresponds to its relationship with the truth.
Where the technology sector promotes unconstrained cognitive velocity, PBI enforces strategic restraint. The group does not require an algorithm to simulate conviction; we are entirely capable of making our own decisions, and we require an accountable individual when they fail.

Notes from the CTO
I am routinely informed by vendors and advisors that artificial intelligence will eliminate friction across the group’s operations. Having spent three years auditing what The AI produces when left unprompted, my view remains that cognitive friction was performing critical governance work.
The following essay sets out PBI’s governance posture regarding The AI. It clarifies why technical assessment remains firmly in human hands, why draft forecasts are treated with institutional suspicion, and why strategic inquiries regarding Orb Technology continue to be routed directly to my desk.
Dylan Trollope
Chief Technology Officer
The convenience of not thinking
The modern enterprise has developed a profound appetite for avoiding primary source material.
The commercial appeal of artificial intelligence is that it accommodates this instinct. Why should an executive spend forty minutes evaluating an operational schematic, a charter party, or a cross-border regulatory filing when an automated system can compress the material into three bullet points that sound completely reassuring?
The catch is modest but durable: the software does not understand the underlying asset either. It merely possesses an infinite capacity for producing plausible prose without the moderating influence of professional embarrassment.
When thinking is delegated, comprehension is leased. The lease is inexpensive, but it invariably terminates at the exact moment a counterparty asks an unscripted question during a transaction review.
“When thinking is delegated, comprehension is leased.”
The illusion of velocity
The technology sector measures productivity in tokens generated per second. PBI measures productivity by whether a transaction has to be unwound after the fact.
Drafting an operational memorandum in four seconds is hailed as a triumph of modern efficiency. Less discussed is the subsequent forty-five minutes the Executive Committee must spend determining whether the cited maritime terminal in Rotterdam actually exists, or whether it was assembled from the statistical probability of words that sound European.
We have not eliminated labour. We have merely replaced executive composition with forensic auditing.
A paper that previously took twenty minutes to compose now takes twelve seconds to prompt, four minutes to generate, twenty-five minutes to verify, and an unscheduled bilateral discussion between the CTO and COO to establish who authorized it.
This is not velocity. It is administrative noise operating at broadband speed.
The Orb incident
The structural hazard of modern models is not their lack of intelligence, but their inability to say “I do not know.”
This was demonstrated decisively during our internal evaluation of Orb Technology.
Invited to provide brief observations on the field, The AI returned a forty-page feasibility framework within eight seconds. It contained spatial propagation curves, a multi-phase infrastructure deployment timeline, and an immaculate ten-year capital depreciation model.
The analysis was structurally flawless, marred only by the fact that neither the CTO nor the Executive Committee has ever established what an Orb physically is, what it does, or why its siting requirements were described internally as “particular.”
The AI had not solved the problem. It had simply laminated the vacuum.
If you feed ambiguity into a statistical engine, it does not output clarity; it outputs confident fiction with footnotes. For a group that prides itself on patient capital and selective discipline, confusing procedural confidence with factual accuracy represents an unacceptable operational risk.
“The AI had not solved the problem. It had simply laminated the vacuum.”
Strategic restraint
The prevailing market orthodoxy insists that an enterprise must become “AI-first.” PBI prefers to remain occasionally conscious.
We do not require software to simulate executive conviction. Conviction is qualitative, occasionally contrarian, and inextricably tied to personal accountability. If capital is deployed into an underperforming asset or an infrastructure project fails, the outcome must be answered for in the annual performance review administered by the Chief Human Resources Officer. Corrective measures can be issued in writing to an executive; they cannot meaningfully be issued to a neural weight.
Our operating posture remains deliberately contrarian:
- 01
The AI may advise; it may not decide. Written observations are circulated in advance and disregarded at the committee’s pleasure.
- 02
The Divergence Record remains active. When the Executive Committee and The AI disagree, the divergence is formally recorded. Over time, the record of our disagreements has provided considerably more commercial insight than the points of consensus.
- 03
No synthetic conviction. If an executive cannot explain a position without quoting a generative summary, the position is rejected.
Computational tools will continue to calculate our spreadsheets, draft routine policies, and occasionally flag anomalies before we do. But until an algorithm can defend its capital allocation under executive cross-examination, or demonstrate appropriate commercial respect for a boat, the thinking remains strictly in-house.
“Corrective measures can be issued in writing to an executive; they cannot meaningfully be issued to a neural weight.”
Related
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Correspondence regarding this piece may be directed to the Chief Technology Officer through the Contact page.
